Privacy Policy

Effective Date: April 15, 2019
Last Updated: November 27, 2024

The GEMMS with Samantha Kaaua (referred to as “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and communication platforms, including text messaging. By using our website or services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you engage with our website or services:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Payment details, billing information, and program participation history.
  • Technical Information: IP address, browser type, device type, and usage data collected through cookies or similar technologies.
  • Text Messaging Information: Phone numbers and communication preferences.
  • Other Information: Personal details you voluntarily provide during coaching sessions, webinars, or program participation.

2. How We Use Your Information

We use your information to:

  • Provide and improve our programs, courses, and services.
  • Process payments and manage billing.
  • Respond to inquiries, provide support, and deliver personalized experiences.
  • Communicate updates, marketing offers, and reminders via email or text (with your consent).
  • Ensure compliance with applicable laws and our Terms and Conditions.

3. Text Messaging and Communication

By providing your phone number to The GEMMS with Samantha Kaaua, you consent to receiving text messages, which may include:

  • Individual support messages.
  • Appointment reminders.
  • Program updates.
  • Marketing or promotional messages (only if you have opted in).

Opt-In and Consent

Participation in any text messaging service requires explicit consent, which may be obtained through:

  • Online registration forms.
  • Program enrollment.
  • Other methods where you voluntarily provide your phone number.

Opt-Out

You may opt out of receiving text messages at any time by replying “STOP” to any message or by contacting us directly at [email protected]. Opting out will not affect your access to non-text-based services, but you may miss important updates. Administrative messages (e.g., billing or account-related notices) may still be sent.

Compliance with TCPA

We comply with the Telephone Consumer Protection Act (TCPA) and similar regulations governing text messaging. By providing your phone number, you acknowledge and agree that:

  • Message and data rates may apply based on your mobile carrier’s plan.
  • Text frequency will vary depending on your participation in programs or services.
  • Consent to receive text messages is not a condition of purchase.

Data Use and Sharing

We will not share your phone number with third parties for their marketing purposes. Your number will only be used for communications related to:

  • Services you are actively enrolled in.
  • Updates, reminders, and opportunities directly from The GEMMS with Samantha Kaaua.

4. How We Protect Your Information

We implement industry-standard measures to safeguard your personal information, including:

  • Encryption of sensitive data during transmission.
  • Secure storage systems to prevent unauthorized access.
  • Regular monitoring and updates to maintain compliance with data protection regulations.

5. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data, subject to applicable legal or contractual obligations.
  • Withdraw consent for marketing or text communications at any time.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Upon termination of services or at your request, we will delete your personal data unless retention is required for legitimate business or legal reasons.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site usage. By using our site, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect functionality.

8. Third-Party Services

We may use third-party providers to deliver services, such as payment processing or text messaging platforms. These providers are contractually obligated to protect your information. However, we are not responsible for their privacy practices, and you are encouraged to review their policies.

9. International Users

If you access our website or services from outside the United States, you consent to the transfer and processing of your information in the United States, which may have different data protection laws than your jurisdiction.

10. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and significant updates may be communicated via email or website notification. Continued use of our website or services signifies your acceptance of any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected].